To accommodate our on-demand procurement pipeline, orders placed on EPIC FULL FILLS are categorized into Retail Orders and Bulk/Wholesale Orders.
1. Order Cancellation Window (All Orders)
Because procurement and warehouse fulfillment begin shortly after purchase, orders may be canceled strictly within two (2) hours of order placement. Cancellation requests submitted after this 2-hour cutoff cannot be processed as the shipment will already be in the fulfillment pipeline.
2. Retail Orders (Under 10 units of a single product)
- Return/Replacement Policy: Retail orders are eligible for free returns and replacements.
- Timeframe: Return or replacement requests must be initiated within 48 hours of physical package delivery.
- Procedure: Submit a request through your Website Account Dashboard, via our Contact Form, or by emailing support@epicfullfills.com with your Order ID and photos/videos of the item.
3. Bulk & Wholesale Orders (10 or more units of a single product)
- Policy: All bulk and wholesale sales are strictly non-returnable and non-refundable.
- Exceptions: Returns or replacements for bulk orders are authorized solely in cases of verified major manufacturing defects or if an incorrect item category was delivered. Buyer’s remorse or change-of-mind requests will not be accepted.
4. Refund Execution & Timelines
Approved refunds are credited back to the original source payment method. While EPIC FULL FILLS processes approved refund claims promptly, final credit reflection depends on standard interbank settlement times and Razorpay processing schedules (typically 5 to 7 working days).