(Mandatory under Rule 5(2) of the Consumer Protection (E-Commerce) Rules, 2020 & Digital Personal Data Protection Act, 2023)
EPIC FULL FILLS maintains a multi-level grievance redressal framework to resolve customer concerns, order issues, or data privacy grievances promptly.
Level 1: Customer Support
For order tracking, retail returns, product inquiries, and general support:
- Email: support@epicfullfills.com
- Web: Submit a query via the Contact Form at https://epicfullfills.com
Level 2: Statutory Grievance & Nodal Officer
If your issue remains unresolved after contacting customer support, or for legal, regulatory, and privacy matters under the DPDP Act 2023, you may escalate directly to our designated Grievance Officer.
In accordance with statutory timelines:
- Acknowledgment: Within 48 hours of receipt.
- Resolution Window: Within one (1) month from the date of receipt.
Grievance Officer Details
- Name: Sathya Krishnan (Proprietor)
- Designation: Grievance Officer & Nodal Contact Person
- Official Email: epicfullfills@gmail.com
- Direct Phone: +91 8903731280
- Registered Office: EPIC FULL FILLS, 235, 2nd & 3rd Floor, 13th Cross Rd, 2nd Stage, Hoysala Nagar, Indira Nagar, Bengaluru, Karnataka, 560038 (In-person visits strictly by prior appointment only)