FAQs

Standard delivery typically takes 2 to 4 business days for domestic orders. However, in rare cases of transit or logistical delays, it may take up to 14 days. Delivery timelines ultimately depend on the shipping carrier selected at checkout.

We do not offer international shipping for personal orders. However, bulk orders can be shipped internationally. To place a bulk order, please contact our sales team directly or fill out our contact form.

No, we operate exclusively online and do not have physical retail outlets. We maintain a registered office in Indira Nagar, but all orders are processed and shipped directly to your doorstep from our nearest partner warehouse across India to ensure the fastest delivery possible.

You can easily track your order in the "Account" section of our website. Additionally, you will receive tracking updates via SMS, WhatsApp, and email sent by us or our carrier partners. You can also track the shipment directly on the carrier’s mobile app or website using your registered mobile number.

If your package is lost, stolen, or arrives damaged, please capture clear photos of the packaging and items immediately upon reception. Once you have the photos, contact our customer support team or fill out the support form on our website so we can investigate and resolve it for you.

We offer a hassle-free 7-day return and exchange window for all personal orders, provided there is a valid reason. Both returns and replacements are available. Please note that bulk orders of more than 10 units are strictly non-returnable and non-refundable unless the items have a major manufacturing defect or were shipped in the wrong category.

Returns are completely free for personal orders. For bulk orders, if a return is approved, you will need to arrange and handle the shipping yourself, and it may involve shipping charges.

Once your return is received and inspected at our warehouse, we will process your refund. Standard bank/wallet refunds typically take 3 to 5 business days to reflect in your original payment method. Alternatively, if you do not want the money sent back to your bank account or wallet, you can choose to receive your refund instantly as rewards or credits in your website account to use on future purchases.

You can cancel your order within 2 hours of placing it, provided it has not already been dispatched from our warehouse. Once an order is handed over to our courier partners, it cannot be canceled, though it may still be eligible for a return under our 7-day policy upon delivery.

We do not offer Cash on Delivery (COD) services. All transactions must be completed using secure prepaid digital payment methods at checkout.

We utilize PayU as our primary secure payment gateway. All transactions are fully encrypted and processed through industry-standard secure servers.

Note: Selecting digital prepaid payment methods (such as UPI, credit/debit cards, or net banking) offers optimal transaction tracking and protection. In the rare event of an order cancellation or dispute, digital platforms provide direct tracing mechanisms to ensure rapid automated refund processing.

Please note that sizing, fit, and product specifications may vary slightly from what is displayed on your screen. There can be a 2% to 10% variation in color tones, packaging design, or specific cosmetic features due to manufacturing batches and digital display settings.

We offer a 3-month seller warranty. Please note that this warranty applies to personal orders only; bulk orders are not covered under this warranty.

Yes, product samples are available for corporate accounts. Please submit your request details, catalog requirement, and organization credentials to our sales desk using the Contact Us form to initiate review and proceeding.